Service Agreement

Introduction

This Service Agreement (“Agreement”) is made between you (“Customer” or “you”) and Selkie and Hare (“Company,” “we,” “us,” or “our”), based in East Lothian, Scotland. This Agreement governs the terms and conditions under which we provide services related to the sale of event tickets and products through our online store.

1. Definitions

1.1. “Services” refers to the sale of event tickets and products offered through our website. 1.2. “Products” refers to any physical goods sold through our online store. 1.3. “Event Tickets” refers to tickets for events sold through our website.

2. Scope of Services

2.1. Selkie and Hare agrees to provide the Customer with the Services as described on our website, subject to the terms and conditions of this Agreement.

3. Orders and Payments

3.1. Order Placement: Orders for Products and Event Tickets can be placed through our website. All orders are subject to acceptance by Selkie and Hare. 3.2. Pricing: All prices are listed in GBP and include VAT unless otherwise specified. We reserve the right to change prices at any time without notice. 3.3. Payment: Payment must be made at the time of order placement. We accept major credit cards, debit cards, and other payment methods as indicated on our website. 3.4. Order Confirmation: Upon placing an order, you will receive an email confirmation. This confirmation does not guarantee acceptance of your order.

4. Shipping and Delivery

4.1. Products: We aim to dispatch Products within the timeframe stated on our website. Delivery times are estimates and not guaranteed. Shipping costs will be calculated and added at checkout. 4.2. Event Tickets: Event Tickets will be delivered electronically unless otherwise specified.

5. Returns and Cancellations

5.1. Products: If you are not satisfied with your purchase, you may return the Product within 14 days of receipt for a refund or exchange, provided it is in its original condition. You are responsible for return shipping costs. 5.2. Event Tickets: Event Tickets are non-refundable unless the event is cancelled or rescheduled. In such cases, we will provide information on refunds or exchanges.

6. Customer Obligations

6.1. Accurate Information: You agree to provide accurate and complete information when placing an order and using our Services. 6.2. Compliance: You agree to comply with all applicable laws and regulations in connection with your use of our Services.

7. Limitation of Liability

7.1. To the maximum extent permitted by law, Selkie and Hare will not be liable for any indirect, incidental, or consequential damages arising out of or in connection with this Agreement or your use of our Services. 7.2. Our total liability to you for any claim arising out of or in connection with this Agreement or our Services will not exceed the amount paid by you for the Product or Event Ticket.

8. Intellectual Property

8.1. All content on our website, including text, images, and logos, is the property of Selkie and Hare and is protected by intellectual property laws. 8.2. You may not use any content from our website without our prior written consent.

9. Confidentiality

9.1. Any information disclosed by either party under this Agreement will be kept confidential and used solely for the purpose of fulfilling the obligations of this Agreement.

10. Termination

10.1. Either party may terminate this Agreement at any time by providing written notice to the other party. 10.2. Upon termination, all outstanding payments will become immediately due, and you must cease using our Services.

11. Governing Law

11.1. This Agreement is governed by and construed in accordance with the laws of Scotland. 11.2. Any disputes arising out of or relating to this Agreement will be subject to the exclusive jurisdiction of the courts of Scotland.