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Delivery and Shipping
Introduction
At Selkie and Hare, we strive to ensure that your purchases reach you in a timely and efficient manner. This Delivery and Shipping Policy outlines the terms and conditions related to the delivery and shipping of products and event tickets purchased through our online store.
1. General Information
1.1. Delivery Locations: We deliver products to addresses within the United Kingdom. If you are located outside of the UK, please contact us to discuss potential delivery options. 1.2. Delivery Partners: We use reputable courier services to ensure your products are delivered safely and promptly.
2. Shipping and Handling Costs
2.1. Shipping Costs: Shipping costs are calculated based on the weight, dimensions, and destination of your order. The total shipping cost will be displayed at checkout. 2.2. Free Shipping: We may offer free shipping promotions periodically. These promotions will be clearly indicated on our website when available.
3. Delivery Times
3.1. Order Processing: Orders are typically processed within 1-2 business days of receiving payment. You will receive a confirmation email once your order has been processed and dispatched. 3.2. Estimated Delivery Times: Delivery times vary based on the destination and shipping method selected. Standard delivery within the UK typically takes 3-5 business days from the date of dispatch. Expedited shipping options are available for an additional fee. 3.3. Delays: While we strive to meet our delivery estimates, unforeseen circumstances such as weather conditions, courier delays, or supply chain disruptions may affect delivery times. We are not responsible for delays caused by the courier or any other third party.
4. Order Tracking
4.1. Tracking Information: Once your order has been dispatched, you will receive an email with tracking information. You can use this information to monitor the status of your delivery. 4.2. Assistance: If you encounter any issues with tracking your order, please contact our customer service team for assistance.
5. Delivery Issues
5.1. Incorrect Address: Please ensure that you provide the correct delivery address when placing your order. We are not responsible for orders delivered to incorrect addresses provided by the customer. 5.2. Failed Delivery Attempts: If a delivery attempt is unsuccessful, the courier may leave a notice with instructions for rescheduling delivery or collecting your package from a local depot. 5.3. Lost or Damaged Items: If your order is lost or damaged during transit, please contact us immediately. We will work with the courier to resolve the issue and arrange for a replacement or refund as appropriate.
6. Event Tickets Delivery
6.1. Electronic Tickets: Event tickets are typically delivered electronically via email. You will receive your tickets as a PDF attachment or a link to download your tickets. 6.2. Physical Tickets: If physical tickets are required, they will be dispatched according to the delivery times outlined above. Please ensure you provide a valid address for physical ticket delivery.
7. International Shipping
7.1. International Orders: For international shipping inquiries, please contact us directly. We will provide information on shipping options, costs, and delivery times for your location. 7.2. Customs and Duties: International orders may be subject to customs fees, import duties, and taxes. These charges are the responsibility of the recipient. Please check with your local customs office for more information.
8. Contact Information
If you have any questions or concerns about our Delivery and Shipping Policy, please contact us at:
Selkie and Hare
[email protected]
Thank you for shopping with Selkie and Hare. We appreciate your business and are committed to providing you with the best possible service.